Quality Guarantee

All products are warranted to the original owner to be free of manufacturing and mechanical non-conformance from the date of the original purchase. If a product is found to be non-conformant, we will provide a replacement part or product, or make the appropriate adjustment.

Normal wear and tear from daily use is not covered. For example, the look of materials such as copper, bronze, leather, marble, nickel, teak, and bamboo without a protective varnish or finish can be expected to naturally change over time and with normal use. Variations in shade, texture, and natural markings are all characteristics of natural materials.

Other exclusions include damages incurred as a result of installation, replacement, or repair, and damages due to improper cleaning, misuse, or neglect or exposure to corrosive conditions. It is not recommended to use any chemicals/leather conditioners, etc. to alter the state of the natural material, as this is not covered under warranty. 

If the product is used commercially or in a multi-unit setting, Signature Hardware warrants the product to be free of manufacturing and mechanical non-conformance within five years from the date the product is delivered. This warranty does not cover products installed outside of the United States and Canada.